Neal Kaplan I'm a director of technical communications working for a data analysis startup in Redwood City. I started as a technical writer, and since then I've also been learning about information architecture, training, content strategy, and even something about customer support. I'm also passionate about cross-team collaboration and user communities.

How do you respond to I’m just looking?

1 min read

  • To calm the customer, respond first with an empathetic phrase.
  • An offer of service is the second step.
  • A question that gives your customer a sense of control will serve their best interests.

Sales people usually have their scripts down pat. When you hear that your customer is looking, that is great news, because lookers turn into buyers. I think you have gotten my point, stop delivering the same old tired script that Prompts the automatic “we are just looking” line from your customer.

If I can simplify this a little bit for you, I want to help cut down on some of the confusion you might be feeling. Step 3: Ask your customer a question that gives them a sense of control and serves their best interest, so I can save you some time and only show you the things Step 4: Get back on track with a motivation question that helps you understand what is prompting them to want to buy.

You might change someone’s world sooner than you think if you follow this advice.

Why do people say just looking?

When a client says they’re just looking, they probably don’t want to hear a sales pitch or be pressured to buy. When they say they are just looking, follow it up with an innocent question that doesn’t pressure them. 2019.

How do you respond to a salesman?

You could say: “I’m just looking, thanks.” There is a way to use a positive sentence instead of a negative one. Thank you, I’m fine.

How do you respond to is this a sales call?

Is this a sales call? Before sharing the reason for the call, address the prospect’s reaction and stay composed. The prospect cares about something. You are able to acknowledge the objection. Say something like, “I would never try to sell you on a two-minute call.”

Neal Kaplan I'm a director of technical communications working for a data analysis startup in Redwood City. I started as a technical writer, and since then I've also been learning about information architecture, training, content strategy, and even something about customer support. I'm also passionate about cross-team collaboration and user communities.

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