What we write (and why I need to create more videos)

One topic keeps coming up in discussions about technical writing, and which bounces around in my head: What type of user docs should we create? The standard triumvirate is Conceptual, Procedural, Reference. But I’ve written that content as separate topics, as topics that contain two of the three, and even as topics that contain all three.

I have to warn you that I don’t have a definite answer. I doubt that one exists, but I believe that by addressing it, I’m improving the docs that I’m writing, and maybe getting closer to a solution. Although I suspect that the answer is a frustrating “It depends!”

Continue reading “What we write (and why I need to create more videos)”